Clear answers before you take the next step.
Every family situation is different. These answers explain what the first conversation covers, what information is useful and how to protect privacy online.
Where is care currently available?
Availability and service scope are confirmed for the care-recipient location during the first conversation. Tell us where care is needed so we can respond with the most relevant guidance.
Can I arrange care while living abroad?
Yes. Your current location and the care-recipient country are treated as separate details, helping the conversation reflect both local needs and family communication across distance.
What information should I share online?
Share contact details, the care location and a brief description of everyday support. Do not submit diagnoses, medical records, identity documents or other sensitive clinical information.
What kinds of support can we discuss?
Families can ask about daily living help, companionship, meal preparation, light housekeeping and respectful personal support. Exact availability is confirmed for each location.
Is this emergency or clinical care?
No. This website is for home-help enquiries and does not provide emergency or clinical advice. For urgent medical concerns, contact the appropriate local emergency or clinical service.
What happens after I submit a form?
The team reviews the practical information you provide and follows up using your preferred contact details to clarify priorities and discuss an appropriate next step.